Solve Force Partner Process

The Goal

SolveForce.com is a private consultancy and auditing firm, that develops process and that specializes in telecommunications services. Our solve force partner process enables us to connect our clients to the highest quality communications service providers for voice and data, T1, and T3's, while securing the lowest possible rate structure. Our services include bill and contract audits, rate negotiations, and vendor selection. We serve as a resource to companies seeking an analytical and informed vendor audit and vendor selection amid the complex telecommunications market where overcharging and overpaying is commonplace.

The Process

We execute a five-step process, assessment along with our recommendation process for each client.

1. Assess client voice and data needs

Our first step is always to develop a thorough understanding of our clients' telecom needs, both present and future. This serves as the lens through which we assess current provider relationships, and it informs any recommended changes. This initial meeting also serves as our opportunity to gather invoices and contracts from current providers to initiate the audit.

2. Audit current local, long distance and data invoices and contracts

We can often exact substantial savings from existing providers through the audit process. This includes identifying and rectifying any current billing errors, eliminating unauthorized or extraneous fees, and identifying rate reduction opportunities with the clients' current provider(s). We will manage all communication and negotiation with the provider.

3. Identify alternative suppliers for the clients' telecom services

We maintain relationships with over 30 preferred telecom providers which we screen with consideration of quality, cost, service capability, and the financial stability of the provider. Our analysts match our clients' needs with the optimal preferred vendors to form our recommendation process.

4. Provide a formal recommendation/implementation process

After we present the recommendation document, we implement approved changes on behalf of our clients, both with existing vendors, and any new vendors which may be added to the mix.

5. Monthly analysis of client bills with consideration for changes in the voice and data market

We continue to analyze our clients' invoices and contracts after the recommendation process is implemented to ensure that they capitalize on opportunities that the fluctuating market presents.

The Benefits

We are capable of managing all the telecommunications challenges. Depending on the requirements, a consultant along with representatives from the client will determine the service parameters and finalize a plan to accomplish desired results on an ongoing basis. Outsource all the telecommunications needs to us; or, like many of our satisfied clients, feel free to use us as your trusted advisors whenever the need for process arises.

Geographic coverage. What carrier(s) can service all of your locations?

Price. Who are the lowest and highest priced carriers?

Product breadth. What carriers offer VoIP, fully managed solutions, integrated bundles, Point-to-Point, QOS, MPLS, frame, ATM, international etc.?

Installation Timeframes. Which carriers can meet your scheduling requirements? Which carriers can actually deliver what they promise?

Financial Stability. Which carriers will be in business 5 years from now? What carriers face potential financial obstacles and why?

Customer Service. Which carriers can you expect to respond intelligently to your needs and/or issues? Who is the quickest? Most professional?

Technical Service. Which carriers can you depend on to proactively figure out complex issues and to provide timely solutions with the assistance of our support team.

Specials and Promos. Which carriers offer special pricing, and which ones are truly special?

Call Center Solutions. Need sub-penny rates? 6 decimal place rounding? Tiered and/or by Lata pricing? How about an international VoIP network to allow outsourcing to international locations?

Conference Calling Solutions. How about free Conference Calling (with or without toll free). Or talk to us about how corporations are increasing productivity by combining online presentation with live interactivity.

Continuity. Unlike working directly with a biased carrier sales team that is constantly re-assigned terminated by the carrier, we are always available to help you get the necessary answers and support from the carriers that we recommend for your telecom requirements.

General Services

The following information contains brief descriptions of the services available under the service level agreements or on a project basis.

Voice and Data Audits

Perform a comprehensive analysis of identified service bills (Local, Long-Distance, Data, Internet, and Wireless).

Identify, tabulate and report any specific billing errors or overcharges

Eliminate unnecessary services and charges

Proactively search for alternative carrier solutions and outline savings opportunities

Implement rate reductions

Dispute Resolution

We are a qualified resource for effectively resolving disputes with telecommunications network service providers for the correction of errors and overcharges.

Contract Negotiations

Recover credits and refunds for inaccurate network services billing

Negotiate to ensure optimal discounts and price points under existing contracts

Renegotiate service agreements

Negotiate new service agreements

Moves, Adds & Changes (MAC)

Account representative provides a central point of contact for the facilitation of moves, additions, changes, and deletions of network services.

Recovery Services

When telecommunications disputes between company and service provider cannot be resolved, We are capable of stepping in to validate the disputes, negotiate the resolution and verify the corrections.

Facility Relocations

We can assist by developing project plans; managing the entire relocation of telecommunications services ordering; verifying network services and coordinating vendors (see "Vendor Relationships").

Vendor Proposal Validation

We are capable of assessing the market in order to assist in comparing telecom proposals.

Market Comparisons

We have experts capable of making telecommunications market comparisons to find best available conditions, pricing, platforms and technology (i.e., ATM, MPLS, HTTP, Frame or, Blackberry, Good, Treo) to meet current and future needs. Conditions include monitoring the available communications carrier's ongoing financial stability and long/short term business viability*. Market comparisons also consider carrier quality and service issues.

*Monitoring financial stability of carriers is predicated on available public information for publicly listed companies or privately held carrier's information provided to us and substantiated through accredited financials.

Vendor Relationships

We will introduce and manage relationships between clients and our professional vendor contacts. Clients may be entitled to substantial discounts from the following Vendor types:

Cabling contractors

Phone equipment providers (Avaya, Nortel, Telrad, Winn, Comdial, Cisco)

Computer Integrators

Hardware suppliers

Telecom Inventory

We can assist by developing process, configurations, making recommendations and producing diagrams.

Employee Benefits

We can provide an "Employee Communications Advantage" program to go hand and hand with other company human resource provided benefits. "Communications Advantage Members" gain access to discounted residential long-distance plans, access to promotional deals on wireless services and special rates for Travel Cards and Toll-Free numbers.


Conclusion: The Force to Solve!
SolveForce.com is the consortium for telecom and IT consultants, interconnects, and agent partners that provide carrier recommendations for all wire-line and wireless services, including Voice (local and long distance), VoIP, Data (MPLS, ATM, Frame, Point-to-Point), Conference Calling and numerous other communications services.

Below is a list of some of the carriers and vendors we utilize

ACC		Global Capacity			PCS1
Acceris		Global Touch			PNG
Access One		Granite			Qwest
Airespring		ITC Deltacom			Savvis
Allegiance		IXC/ITS			SBC
Ameritech		KDDIA			Sprint
AT&T		Looking Glass networks			Sprint Wireless
AuBeta		MCI			Startec
Birch Telecom		Megapath			Telepacific
Broadwing		Mitra IT			Tmobile
Bullseye		Mpower			Total Call
Clearpath Networks		My Voicemail Network			Tredent/Cisco
Cogent		Mzima			UCN
Covad		New Edge Networks			Verio
Cox Cable		NUI/BCN			Verizon
ELI		Pacwest			XO
Focal		Paetec			Xspedius